Services

MacKnight Associates' high level strategic approach to facility managment consulting, combined with our knowledge of the performance expectations of today's corporate/institutional facility managment environment, uniquely positions us to help clients formulate strategies to improve performance, reduce costs, and insure alignment with organizational business objectives.

Operational Efficiency

  • Organizational Assessments
  • Strategic Planning
  • Budget & Financial Analysis & Reporting
  • Process Improvement, Mapping, and Optimization
  • Diagnostics (Review, evaluation & documentation)
  • Outsourcing vs. In-house Services
  • Tactical Support for Facility Services Implementation
  • Best Practices/Benchmarking
  • Help Desk Operations
  • Operations & Maintenance
  • Janitorial/Custodial
  • Project Management
  • Sustainability

Strategic Sourcing Support

  • Request for Proposal (RFP) Development
  • Evaluation and Selection Support
  • Competitive Analysis
  • Outsourcing vs. In-sourcing Facility Services
  • Facility Management Services
  • Administrative Services
  • Printing and Duplicating Services
  • FM Technology
  • Travel Services
  • Mail, Shipping, and Receiving Services
  • Environmental, Health, and Safety

Performance Measurement

  • Facilities Benchmarking
  • Metrics Development and Analysis
  • Expense Reduction
  • Performance Evaluations

Administrative Services Optimization

  • Printing & Duplicating
  • Travel Services
  • Mail, Shipping, and Receiving
  • Conference/Catering/Food Services
  • Document Management
  • Help Desk Operations

FM Technology Optimization

  • Integrated Work Management System (IWMS)
  • Computerized Maintenance Management System (CMMS)
  • Computer Aided Facility Management (CAFM)
  • Lease Administration Management
  • Event Management Services
  • Help Desk Operations
  • Remote Software Administration
  • Process and Procedure Development
  • Training (materials and courses)

Business Continuity Planning

  • Emergency Preparedness Planning
  • Emergency Response Procedures
  • Identification of Key Vulnerabilities
  • Identification Key IT/Infrastructure Requirements
  • Business Continuity Management Structure
  • Prioritized Recovery Matrix/Plan
  • Succession Planning

Training/Education

  • Training Program Review/Development
  • Individual Training Plans
  • Operational Guides
  • Manuals
  • Custom Training
  • Train-the-Trainer
  • One-on-one Training
  • Group Training
 
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